Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of the website operated by Coastal Garage Door Services ABN 53 694 536 162 ("we", "us", "our") at coastalgaragedoorservices.com.au and any services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

Coastal Garage Door Services is a locally owned and operated business based on the Central Coast, New South Wales, Australia. These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.

2. Our Services

We provide residential and light commercial garage door installation, repair, servicing, and automation services across the Central Coast, NSW. Our services include but are not limited to:

• Garage door repairs (residential and commercial)
• 24/7 emergency garage door repairs
• New garage door installation
• Garage door motor and opener installation
• Garage door servicing and preventative maintenance
• Roller door repairs and installation
• Commercial roller door services

3. Quotes and Pricing

All quotes provided are valid for 30 days from the date of issue unless otherwise stated. Pricing is provided in Australian Dollars (AUD) and is inclusive of GST where applicable.

Quotes are based on the information available at the time of assessment. If additional work is identified during a service that was not included in the original quote, we will advise you of any additional costs before proceeding. We will not carry out extra work without your approval.

4. Bookings and Cancellations

When you book a service with us, you are entering into an agreement for us to attend your property and perform the agreed work. We ask that you provide reasonable notice if you need to reschedule or cancel an appointment.

We reserve the right to reschedule appointments due to unforeseen circumstances, weather events, or emergency call-outs. We will notify you as soon as possible and arrange an alternative time.

5. Payment

Payment is due upon completion of the service unless alternative arrangements have been agreed in writing. We accept payment via bank transfer, card, and other methods as advised at the time of service.

6. Warranties and Guarantees

All workmanship is carried out to a professional standard using quality materials. Where manufacturer warranties apply to products or parts we supply and install, those warranties will be passed on to you.

7. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim arising out of or in connection with our services is limited to the cost of re-supplying the services or the amount paid by you for the relevant service, whichever is less.

We are not liable for any indirect, incidental, or consequential loss or damage arising from the use of our services, except where such liability cannot be excluded under Australian law.

8. Your Responsibilities

When engaging our services, you agree to:

• Provide safe and reasonable access to the work area.
• Ensure the area around the garage door is clear of obstructions before our arrival.
• Provide accurate information about the issue or service required.
• Notify us of any hazards, strata requirements, or access restrictions that may affect the work.
• Ensure an authorised person over 18 years of age is present during the service.

9. Website Use

The content on our website is provided for general information purposes only. While we make reasonable efforts to ensure accuracy, we do not guarantee that the website content is complete, current, or free from errors.

You agree not to:

• Use the website for any unlawful purpose.
• Attempt to gain unauthorised access to any part of the website or its systems.
• Copy, reproduce, or redistribute website content without our written permission.
• Use automated tools to scrape or extract data from the website.

10. Intellectual Property

All content on this website, including text, graphics, logos, images, and design, is the property of Coastal Garage Door Services or its licensors and is protected by Australian copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

11. Third-Party Links

Our website may contain links to third-party websites or services. We do not control or endorse these external sites and are not responsible for their content, privacy practices, or terms of use.

12. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Dispute Resolution

If you have a concern or dispute regarding our services, please contact us directly so we can resolve the matter promptly. We are committed to fair and transparent resolution of any issues.

If a dispute cannot be resolved between us, either party may refer the matter to NSW Fair Trading or the relevant tribunal or court in New South Wales.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under these Terms are subject to the exclusive jurisdiction of the courts of New South Wales.