Privacy Policy

1. About This Policy

Coastal Garage Door Services ABN 53 694 536 162 ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are based in New South Wales, Australia. Our website is hosted on servers located in Australia.

2. Information We Collect

We may collect the following types of personal information:

• Contact details — name, phone number, email address, and property address when you request a quote, book a service, or contact us.
• Service information — details about your garage door, the service requested, and any photos or descriptions you provide.
• Website usage data — IP address, browser type, device information, pages visited, and referral source collected via cookies and analytics tools.
• Advertising data — information collected through Meta (Facebook/Instagram) and Google advertising platforms when you interact with our ads, including click data, conversion events, and audience targeting identifiers.
• Communication records — records of correspondence via phone, email, SMS, or online forms.

3. How We Collect Information

We collect personal information:

• Directly from you when you fill out a form on our website, call us, send us an email, or request a quote.
• Through our website using cookies, Google Analytics, Google Tag Manager, and the Meta Pixel.
• Through our advertising on Google Ads and Meta (Facebook/Instagram) platforms.
• Through our customer relationship management system (Go High Level), which processes form submissions and manages communications.

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes.
• Schedule, perform, and follow up on garage door services.
• Communicate with you about your service, including appointment confirmations and updates.
• Improve our website, services, and customer experience.
• Measure the effectiveness of our advertising campaigns on Google and Meta platforms.
• Send you service reminders or promotional communications (only with your consent, and you can opt out at any time).
• Comply with legal obligations.

5. Sharing Your Information

Your information may be processed by the following service providers solely to help us deliver our services and operate our website:

• Go High Level — our customer relationship and form management platform (data processed in accordance with their privacy policy).
• Google — for website analytics (Google Analytics) and advertising (Google Ads). Google may process data on servers outside Australia in accordance with their privacy policy.
• Meta (Facebook/Instagram) — for advertising measurement and optimisation via the Meta Pixel. Meta may process data on servers outside Australia in accordance with their privacy policy.

We may also disclose information where required by law, regulation, or court order.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Analyse website traffic and usage patterns (Google Analytics).
• Track advertising conversions and optimise ad delivery (Google Ads, Meta Pixel).
• Improve website functionality and user experience.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality. For more information on how Google and Meta use data, please refer to their respective privacy policies.

7. Data Storage and Security

Our website is hosted in Australia. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure (HTTPS) website encryption.
• Access controls limiting who can view personal information.
• Secure storage of electronic records.

Where our service providers (such as Google or Meta) process data outside Australia, they are required to comply with comparable privacy protections under their own policies and applicable law.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

To exercise any of these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.